January 2024 Update
We are experiencing an unusually high volume of orders + global supply chain shortages and delays.
Delivery timelines for custom work can be up to 16 months & semi-custom frames are 4-5 months.
We are currently scheduling new work orders to be delivered in 2025 and trying to accommodate our customer’s needs.
Customer communications are also impacted as we’re ‘all hands on deck’
in the fabrication shop building existing orders. If you don’t hear from us in a few days,
we welcome a gentle reminder email.
Q: How soon will my order ship?
A: Orders of regular in-stock items placed through our online store generally ship within 2 business days. See below for made-to-order custom parts and/or bespoke frames, forks, or components.
Q: What is the current lead-time for custom product / service?
A: We are a small shop with a very high customer demand and appreciate your patience and understanding when sending in materials for service or ordering a custom product.
We work new repair, retrofit, and custom fabrication orders into an existing project queue. All delivery times are at the discretion of Ti Cycles and may be subject to delays that are beyond our control. In 2020 and 2021 we have experienced unprecedented delays in our supply chain, and common components are backordered with delivery estimates as much as 12 months in the future.
In addition to building custom titanium and steel bikes and components in house, our Portland shop has dozens of frame repair and retrofit projects on the schedule at any given time. We complete projects as soon as we are able and we appreciate your patience. Current ballpark turn around times are below, these are listed for guidance only, please contact us for current delivery schedule.
RUSH ORDERS: Occasionally we are able to expedite a product or service for an additional fee. Rush fees vary according to the details of the project, are a minimum of $500, are offered as a convenience and are not always available or applicable.
CUSTOM FRAMES/BIKES: 18 months +
CUSTOM FORKS & COMPONENTS: 9-12 months
SEMI-CUSTOM FRAMES/BIKES: 20-24 weeks
REFINISHING: 8-12+ weeks
MINOR REPAIRS/MODS: 12+ weeks
MAJOR REPAIRS/MODS: 9+ months
Turn around and delivery times are referenced from the date a project starts with *both* the order payment and any necessary customer supplied materials in hand. Work requiring coordination with 3rd parties such as final finish covering with paint, powder coat, anodizing, or plating may be subject to additional delays that are out of our control and we appreciate your patience and understanding.
We may be able to turn your project around faster, but please be prepared to wait for the duration. Times indicated are estimates only; we cannot guarantee any delivery date or turnaround time. If you have specific timing requirements feel free to contact us to see if there is a way to accommodate your desires.
We look forward to getting you out riding as soon as possible.